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At Libas Al Jannah, customer satisfaction is our top priority. If for any reason you're not completely satisfied with your purchase, we offer a hassle-free return and refund process within 7 days of receiving your order.

1. Return Policy

• Eligibility: You can return most items within 7 days from the date of delivery.
• Condition of Items: Items must be unused, in their original condition, and with all packaging intact. Products that are opened, used, or damaged cannot be returned.
• Non-returnable Items: Certain products, such as perishable goods, gift cards, or any customized items, are not eligible for return. Please check the product description for specific restrictions.
• Return Process:
  • Contact us at [email or phone number] within 7 days of receiving your order.
  • Provide your order number, a description of the item(s), and the reason for the return.
  • You may be asked to provide photographs of the product to help us assess the issue.

2. Refund Policy

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If your return is approved, the refund will be processed to your original payment method within 5-7 business days.
• Shipping Costs: Please note that the cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged items).
• Partial Refunds: In some cases, only a partial refund may be granted, depending on the condition of the returned item.

3. Exchanges

• If you wish to exchange an item, you can either return the original product and place a new order or contact our support team for guidance on the exchange process.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue by offering a full refund or sending you a replacement.
• Please provide clear images of the damaged product and packaging to help us investigate and expedite the process.

5. How to Contact Us

• For any questions or concerns regarding returns, refunds, or exchanges, feel free to contact our customer service team at allibasaljannah@gmail.com or call 0345-7555755 . We are happy to assist you.

6. Final Note

• By placing an order with Libas Al Jannah, you acknowledge and agree to the terms outlined in this Return & Refund Policy. We reserve the right to update or modify this policy at any time, and changes will be reflected on this page.